About our company

M.M.LaFleur is a female-founded womenswear company based in New York City. We believe the world is a better place when women succeed, so we celebrate the modern woman through our clothing, styling, and community. Our thoughtfully designed pieces are practical, comfortable, and beautiful, and we hope that when you wear them, you feel like the most polished and powerful version of yourself. Our goal is to take the work out of getting dressed—whether that means heading to the office, networking over brunch, leading PTA meetings, or anything in between.

M.M.LaFleur is redefining "brick and mortar." We aim to create a revolutionary experience for our customers who love great style but have minimal time to shop. Our key differentiator is our hyper-personalized customer service and we want you to be on the ground floor of building that experience. 

Who are we?

We're a group of go-getters who are passionate about reimagining the way women shop and dress for work and life. We get inspiration from our customers, and everything we design has a purpose and a human touch. We think big, but we sweat the details, and we take our work (but never ourselves) seriously. We’re steady but nimble, thanks to a whip-smart, energetic team that’s not afraid to be scrappy. We are perfectionists who sometimes spill on our clothes—we own our mistakes, turn challenges into growth, and evolve as we learn. We embrace ambiguity, celebrate weird ideas, and love a work in progress. We are kind but direct, and we practice Kizukai—a Japanese word that means “empathy in action.” We are incredibly proud of the team we’ve built, and we’re excited to continue evolving as we grow.

About This Role

As a Sales Supervisor, you’ll not only work directly styling the M.M. customer, but you will also be the right hand to the Store Manager assisting in growing a top-tier team and space. 

[Note: This role is based onsite in our Philadelphia Store and is required to be in-person full-time.]

What will you do?

Drive Revenue through Individual Selling (75%)

• Grow and develop our customer base through one-on-one interactions at our retail spaces, with a focus on exceptional service
• Be a leader; oversee a store team ensuring that customers are always given best-in-class service and the full team is operating effectively and efficiently
• Be a stylist; suggest and style products for your customers based on profiles and feedback, being a role model for other stylists on how to deliver exceptional service 
• Be a salesperson; understand the store’s performance and metrics and strive to reach sales goals
• Stay up to date on our merchandise, events, promotions, policies, and services
• Strategize and take initiative to increase individual and store productivity
• Help to acquire and build a client base through clienteling outreach and events; forming relationships with new customers and building spend of existing customers
• Support store goals through strategizing around outreach and clienteling efforts, supporting daily outreach goals and one-off, initiative-based outreach plans
• Set the tone for the rest of our customers’ experiences with us and promote exceptional service at all points in the M.M. journey

Support the Store Manager with Daily Operations (25%)

• Act as manager-on-duty when the store manager is not on-site
• Manage and coordinate the daily operations of the store and the sales staff with the support from store manager and retail HQ team
• Train and onboard new store employees, working with the store manager to ensure training materials are up to speed and effective
• Support the retail operations team in inventory management, merchandising, POS, and company procedures
• Manage the store schedule and daily zone sheet
• Act as a role model and inspire the team
• Facilitate a culture of empowerment and respect among your team and the clients that you work with

Who are you?

• 1-3 years of retail/service experience; previous leadership experience preferred 
• A desire to gain experience in training, managing, and developing people; you’re empathetic and thoughtful

• You understand the nuanced difference between being a manager and being a leader

• Excellent communication, interpersonal, verbal, and written skills
• Strong knowledge of Excel, Word, and scheduling/POS systems

Available to work weekends and acknowledge the occasional evening work is required to support events

• Ability to be self-directed and comfortable operating with limited oversight
• Ability to turn on a dime and thrive in a fast-paced start-up environment
• Passion for MM.LaFleur's mission to “take the work out of dressing for work”

COVID 19 Requirements

• Effective September 13, 2021, all employees, guests, and customers entering M.M.LaFleur facilities must be fully vaccinated against COVID-19 by the Moderna, Pfizer, or Johnson & Johnson vaccines. Employees unable to receive the vaccine due to medical conditions or sincere religious beliefs may apply for exemption from this policy through reasonable accommodation. The company will evaluate those requests consistent with its legal obligations.
  
  

The estimated pay range for this role, based is $60,000 - $65,000. There is additional opportunity to earn sales commission and performance bonus.

This role will be eligible to participate in our company's equity program, 401k program, and benefits. You will receive an employee discount of 60% off full price and 50% off sale items.

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.