M.M.LaFleur is redefining "brick and mortar." We aim to create a revolutionary experience for our customers who love great style but have minimal time to shop. Our key differentiator is our hyper-personalized customer service and we want you to be on the ground floor of building that experience.

About this role

The Retail Operations Manager will be responsible for the operations of our retail locations and new store openings. They will support our retail operations by building and maintaining best practices for stores to ensure consistency, with an additional focus on driving operational efficiencies. They will advocate for and be responsible for the successful roll out of new store initiatives. Additionally, this role will project manage new store openings and relocations, acting as the key M.M. contact for various buildout and design partners. This role will act as the operational liaison between stores and our HQ teams and should be comfortable working cross-functionally across the business including with but not limited to Merchandising, Finance, and the Brand team. This role will report to the Director of Operations and work closely with our Senior Retail Manager.

Who are you?

• You have a genuine love for fashion and a passion for improving the lives of women

• You have excellent communication and relationship-building skills

• You thrive in a fast-paced environment and can manage multiple priorities at once

• You are highly independent and able to operate with limited oversight

• You have a positive, can-do attitude! (Nothing is above or below you.)

• You love to proactively dig into problems and bring order to chaos

• Physical Requirements:

• Position requires periods of standing/walking around the store, particularly during new store openings

• May involve reaching, crouching, kneeling, stooping, and color vision

• Be able to lift/move up to 30lbs

What will you do?

Store Process Efficiency Development

• Assess, develop, and implement standard operating procedures (SOPs) to improve efficiency and ensure consistency in service across locations

• Regularly evaluate stores and make recommendations to improve operations within areas such as inventory, customer store experience, and cross-team communications through process changes or new tools

• Own the rollout of new store initiatives such as Ship from Store, Buy Online Pick Up In Store and more

• Develop operational standards around the launch of new collections, new appointment types/store experiences, and events/activations

• Partner with the Director of Merchandising and Visual Merchandising Contractor to develop a scalable playbook and schedule for floor resets, window vinyl, and in-store collateral

• Partner with Merchandising, Fulfillment, and Stores to optimize their receiving and send-back procedures for restocks, sales, and launches

• Create best practices that ensure stock accuracy and loss prevention in all stores, and lead training for store teams

• Manage monthly store inventory counts in coordination with store managers and complete reconciliations with the Finance team

• Audit invoices of retail partners

• Own and maintain updates for our online touch points including the website, Google, & Yelp to communicate hours, location, events, and promotion information is up to date

• Provide support sourcing vendors for building maintenance/repairs and managing facilities 

New Store Openings

• Project manage internal timelines and budgets for New Store Openings (NSO)

• Act as the main point of contact for M.M.’s buildout partners and/or contractors

• Maintain an up-to-date Retail Store Operating Procedures document and ensure training compliance 

• Assist in hiring for new stores

• Support ongoing store trainings (NSO + quarterly/monthly)

• Own setup for tech, software, and accounts for new stores 

What skills do you have?

• 4+ years of experience in a store operations role with an omnichannel brand (Shopify & POS experience preferred)

• Experience working on new store openings or leading pop-ups

• Communicate effectively and professionally

• Excellent analytical and critical-thinking skills, with strong attention to detail

• Proficient in Excel and PowerPoint

• This role requires up to 20% travel to new store openings and current locations

• This is a hybrid-role based in NYC; candidates must be based in or able to commute to New York City three days per week

If you are a New York City applicant:

• • The estimated annual pay range for this role, based in New York City, is $88,000-100,000.
  • This role will be eligible to participate in our company's equity program, 401k program, and benefits.

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. 

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.  

About our company.

M.M.LaFleur is a female-founded womenswear company based in New York City. We believe the world is a better place when women succeed. Our goal is to take the work out of dressing for work—whether that means heading to the office, networking over brunch, leading PTA meetings, or anything in between. Our thoughtfully designed pieces are practical, comfortable, and beautiful, and we hope that when you wear them, you feel like the most polished and powerful version of yourself.

Who are we?

We're a group of go-getters who are passionate about reimagining the way women shop and dress for work. We get inspiration from our customers, and everything we design has a purpose and a human touch. We think big, but we sweat the details, and we take our work (but never ourselves) seriously. We’re steady but nimble, thanks to a whip-smart, energetic team that’s not afraid to be scrappy. We are perfectionists who sometimes spill on our clothes—we own our mistakes, turn challenges into growth, and evolve as we learn. We embrace ambiguity, celebrate weird ideas, and love a work in progress. We are kind but direct, and we practice Kizukai—a Japanese word that means “empathy in action.” We are incredibly proud of the team we’ve built, and we’re excited to continue evolving as we grow.